The Charco Blog

What is your returns policy?

We want you to feel confident in your purchase. Under your statutory rights, you are entitled to a full refund within 30 days of receiving your CUE1+, whether you have simply changed your mind or encountered a problem with the device. 

In addition to your legal rights, we recognise that the CUE1+ may not deliver the benefit you hoped for. If you are using a CUE1+ and find it is not working for you, you may return it within 90 days of receipt and request a full refund. 

To initiate a return, please email us at [email protected] or complete ourthe Refund Request Form. A member of our team will be in touch to guide you through the process. 

For full details, please refer to our Returns Policy.