We are sorry to hear that you are requesting a refund but we want to make this process as simple as possible for you. Please fill out the following form with your details for us to process your refund.
Device Model*
CUE1CUE1+
Full Name
Email address
Order reference number* This is the 5 or 6-digit number that can be found in the order confirmation email you received after placing an order for your CUE device.
CUE device Serial Number*
This can be found at:
The bottom of the white CUE device gift box
The "Device Status" page in the CUE App
Reason for return:
Collection details
In order to process the refund, we will need to arrange a return for the CUE device. Please package your CUE device up as you received it. You may either use the parcel box that the device came in, or any other secure packaging method. We will provide you with a returns label which you can print and attach to the package. With this, you can either:
1. Organise a pickup: A courier will come to collect the device from your desired location. This can be organised with the link provided on the label.
2. Drop off at Post Office:Drop off the package at any Post Office at your own convenience.
Are you able to print off a label?
The team can help in case you are not able to print off the label.
YesNo
Feedback call
We would greatly appreciate it if you would like to get on a video or phone call with us to speak through your experience with the CUE device and Charco, and also to see if there is anything else that we can do for you?
Would you like to arrange a feedback call with us? YesNo
Your privacy: The information collected will be stored securely and will not be used for any other purpose other than the specified purposes. For more information on how we store and process your information, please see our Privacy Policy.
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