The Charco Blog

What is your returns policy?

You have the legal right to a full refund within 30 days of receiving your CUE device. This applies if you’ve simply changed your mind or if there’s a problem with the device.

In addition to your legal rights, we understand that your device might not be benefiting you. If you have the CUE1+, you can return your device to us within 6 months of receiving it and request a full refund. If you have the CUE1, you can return your device to us at any time after you have received it and request a full refund.

Please email us at [email protected] or complete this Refund Form and a member of our team will contact you to discuss your options for a refund. For further information, please see our Return policy.