If you find that your CUE device isn’t charging, please try charging your device from a different plug. Please ensure that the adapter is a certified 5V adapter. If this does not make a difference, please try charging your device using a different charging cable. Any USB-C type cable should connect, such as those used to charge a smartphone.

Please check that the gold strips on the back of your CUE device are not covered by the adhesive, and that the gold pins in your charging dock are making contact with the gold strips.

If none of these suggestions work, please complete this form to register the technical issue, and a member of our team will be in touch.