Report a technical issue - Charco Neurotech

Report a technical issue

Technical issue request

We are always grateful for your time and feedback. Please fill out the following form to report any technical issues with your CUE1.



    This can be found at:

    • The bottom of the white CUE1 gift box

    • The "Device Status" page in the CUE App


    Please provide any further information.



    This can be indicated by an amber or green light ring when the device is placed on the charging dock, and the dock is plugged in.

    On default stimulation settings, the device should last around 7 - 8 hours on a single charge.

    Press and hold down the center button of the CUE1 for 25 seconds and let go.



    The CUE App version number can be found at the bottom of the "Menu" page of the CUE App. Please refer to the image below.

    Please provide any further information regarding the technical issue in as much detail as possible.