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Report a technical issue

We are always grateful for your time and feedback. Please fill out the following form to report any technical issues with your CUE device.

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The CUE Device Serial number can be found on the reverse of the box….etc
The CUE App version number can be found at the bottom of the “Menu” page of the CUE App. Please refer to the image below.
Where to find the serial number on the packaging The Device Status screen in the CUE app
Have you tried a reset of the CUE device?*
Hold down the center button of the CUE device for 25 seconds.
Does it vibrate when the button is pressed?*
Is the device charging?*
This can be indicated by an amber or green light ring when the device is placed on the charging dock, and the dock is plugged in.
If charging, does it last as long as expected on a single charge?
On default settings, the device should last around 7 – 8 hours on a single charge.
Does the device show a light blue / white ring when the button is pressed?
Is the device connecting with the CUE app?
Smartphone / tablet OS running the CUE app

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