Report a technical issue

Device Model*

Order reference number* This is the 5 or 6-digit number that can be found in the order confirmation email you received after placing an order for your CUE device.

CUE device Serial Number*

This can be found at:

• The bottom of the white CUE device gift box

• The "Device Status" page in the CUE App

Does the device start to vibrate when the button is pressed?
YesIntermittently vibratingNot vibrating at allOther

Does the device show a light blue / white coloured ring when the button is pressed?
YesNo

Is there a colour of light when it is picked up from the charging station?
YesNo

Is the device charging?

This can be indicated by an amber or green light ring when the device is placed on the charging dock, and the dock is plugged in.

YesNo

If the device is charging, is the device lasting as long as expected on a single charge?

On default stimulation settings, the device should last around 7 - 8 hours on a single charge.

YesNoNot charging

Have you tried a reset of the CUE device?

Press and hold down the center button of the CUE device for 25 seconds and let go.

YesNo

Is the device connecting with the CUE APP?
YesNoI have never connected the device with the CUE APP

Further details

Please provide any further information regarding the technical issue in as much detail as possible.