We are always grateful for your time and feedback. Please fill out the following form to report any technical issues with your CUE device.
Device Model*
CUE1CUE1+
Full Name
Email address
Order reference number* This is the 5 or 6-digit number that can be found in the order confirmation email you received after placing an order for your CUE device.
CUE device Serial Number*
This can be found at:
The bottom of the white CUE device gift box
The "Device Status" page in the CUE App
Does the device start to vibrate when the button is pressed? YesIntermittently vibratingNot vibrating at allOther
Please provide any further information.
Does the device show a light blue / white coloured ring when the button is pressed? YesNo
Is there a colour of light when it is picked up from the charging station? YesNo
Is the device charging?
This can be indicated by an amber or green light ring when the device is placed on the charging dock, and the dock is plugged in.
YesNo
If the device is charging, is the device lasting as long as expected on a single charge?
On default stimulation settings, the device should last around 7 - 8 hours on a single charge.
YesNoNot charging
Have you tried a reset of the CUE device?
Press and hold down the center button of the CUE device for 25 seconds and let go.
Is the device connecting with the CUE APP? YesNoI have never connected the device with the CUE APP
What is the OS of your smartphone or tablet that you have installed the CUE App? iOS / AppleAndroid
What is the version of the CUE App?
The CUE App version number can be found at the bottom of the "Menu" page of the CUE App. Please refer to the image below.
Further details
Please provide any further information regarding the technical issue in as much detail as possible.
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