User Support Assistant

Cambridge (GB)
Posted 1 year ago

Job description

We are looking for a user support assistant who will be involved in engaging with our community. This will enable us to better understand the community we are a part of.
You will be closely working together with our support team. This is a full-time role, for which you will be expected to be within travelling distance of Cambridge, UK, and this role will entail hybrid in-person & remote-working.

About this role

  • This job will be centred around supporting the Parkinson’s community through using our technology. This will entail answering phone and video calls and providing a comprehensive system of support to our users.
  • You will be spending your time talking to our users, primarily dealing with enquiries regarding the CUE1 device, though you may also have to deal with enquiries regarding the company itself
  • You will further be expected to answer emails and social media comments dealing with enquiries and issues surrounding both the CUE1 and Charco Neurotech’s events.
  • You will be building a strong relationship with our community, fostering a sense of community spirit and helping to strengthen the ties between Charco and those with Parkinson’s.
  • You will help to organise and host an array of community events and talks as a part of fostering good ties between Charco and those with Parkinson’s.
  • You will help to arrange deliveries and fulfil orders from our users, ensuring that things are sent off in good time and without any undue issues.
  • Your average work day will be busy, filled with calls with customers as well as various calls with Charco team members. We value individuals who are flexible and willing to collaborate on new tasks; sometimes this will be required as we are still a relatively small company.

Required skills

  • Previous customer-facing experience is essential, as you will need strong working knowledge of how to adapt your approach to each customer’s various different needs.
  • Time-management skills are key to this role, as you will need to be able to fit other tasks around your calls with customers.
  • Excellent written and verbal communication skills.
  • The ability to adapt and learn new skills in good time.
  • The ability to work well under pressure.
  • A strong commitment to Charco’s company values – we are a team united by our strong work ethic and drive to help each other and people living with Parkinson’s.
  • Motivation to act as part of a worthwhile project.

Salary will be adjusted according to the candidate’s experience. Role is part-time, working weekends and two weekdays, subject to 3-month probationary period. To apply to this role please send CV and cover letter to [email protected].

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